Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hornsea | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Hornsea collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Hornsea is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Hornsea and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other health-related data required to assess suitability for treatment
• Payment information: Billing details processed securely through our payment provider
• Communication records: Any correspondence you have with our pharmacy team
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

3. How We Use Your Data

We use your personal and medical data to:

• Assess your suitability for weight loss treatments and process your prescriptions
• Dispense and arrange delivery of approved medications (delivery within 1 working day of pharmacist approval)
• Communicate with you about your treatment, orders, and any clinical concerns
• Maintain accurate and legally required pharmacy records
• Comply with our regulatory obligations as a GPhC registered pharmacy
• Improve our services and ensure patient safety

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour so we can improve our service
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Prescribing clinicians: To obtain appropriate prescriptions for your treatment
• Delivery partners: To fulfil and track your medication orders
• Payment processors: To securely handle your transactions
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
• IT and platform providers: Who support the operation of our online pharmacy, under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Financial records are kept for at least six years. Once your data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or request restriction of certain types of processing. Where applicable, you have the right to data portability. We will respond to all data-related requests as promptly as possible and within the timeframes required by law. If you are unhappy with how your data has been handled, you have the right to raise a concern with the relevant supervisory authority.

9. Contact Us

For any questions, concerns, or requests relating to your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as necessary to reflect changes in our practices or applicable law.